HealthHarmonie Minds Complaints

We’re sorry if you’ve experienced an issue with our services.

We try our hardest to ensure patient satisfaction; however, despite our best efforts, there may be occasions when patients are unhappy with their care. It is important to let us know so we can improve.

Here’s how you can let us know:

Submit a complaint form: Fill out the form below to detail your concerns
Speak to someone directly: Call us at 0121 393 3927 to discuss your experience with a representative. Alternatively, please send us an e-mail at hh.governance@nhs.net

For more information on our complaint procedure, click here

Complaints

Our Testimonials

    
 
 
       Posted on Google  
   
   G 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had part A of my ASD assessment today with Yvonne Hyland, she was incredible, knowledgable and made me immediately feel at ease with the entire process. I can’t thank her enough for the support and additional useful information she provided me with. 🌟
  
 
      Posted on Google  
   
   Melissa Bell 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very nice, professional people
very pateint and understanding
Great experience, highly recommend.
  
 
      Posted on Google  
   
   Linda Billinge 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fast process friendly staff made me feel at ease highly recommend excellent care
  
 
      Posted on Google  
   
   Jason Boyd 
 
 
 
 Trustindex verifies that the original source of the review is Google. EDIT: I recommend politely calling them or emailing them if you have any issues. The service is amazing though you may need to just double check on them as I feel like they forgot to book a tritation appointment as once I asked, it was very quick. I do believe the staff are trying their best with the amount of work from speaking to them.

I wish I could rate this service higher because I had a fantastic experience with assessment A & B and got a detailed report. It has been over 4 weeks since that point and I have heard nothing back for starting medication? This was a rediagnosis so I'm familiar with how life-changing medication can be so it's incredibly frustrating that they've suddenly dropped the ball at this point in the process.

I understand that they must be busy but I am worried if I'm even on the list for starting due to nothing being booked and zero communication. I'm willing to change this rating if I hear back but until then, it's a mixed service.
  
 
      Posted on Google  
   
   Sophie Regan (Sophie) 
 
 
 
 Trustindex verifies that the original source of the review is Google. Yvonne was so lovely, made me feel very at ease with my assessment and made the questions very clear, thank you! :)

Your Safety Is Our Priority

Medinet Minds, formally known as HealthHarmonie Minds, is rated Good by the Care Quality Commission (CQC), we meet high standards for safe, effective care. We deliver the same quality you’d expect in hospital, delivered by experienced clinicians in a more convenient setting.

Best Provider of Outpatient Services<br />
HSJ Independent Healthcare Providers Awards 2026

We are proud winners of Best Provider of Outpatient Services at the HSJ Independent Healthcare Providers Awards 2026

Part of the